Disconnected service processes across departments
HR and facility requests managed through spreadsheets and emails
Lack of transparency in request status and ownership
No unified platform for enterprise service delivery
Inefficient escalation and approval workflows
FSPTech extended the ServiceNow platform beyond ITSM to implement Enterprise Service Management:
HR service delivery module for employee requests (onboarding, support, queries)
Facilities management workflows for maintenance and asset requests
Automated approval workflows across departments
Unified service portal for employees across IT, HR, and facilities
Role-based dashboards for service tracking and performance monitoring
Single unified platform for all enterprise service requests
Significant reduction in manual email-based processes
Improved employee experience through self-service portal
Faster cross-department approvals and resolution times
Better service accountability and transparency across functions
