High volume of untracked IT and clinical support requests
Delayed resolution impacting hospital operations
No centralized service catalog or workflow standardization
Limited visibility into incident trends and system performance
Manual coordination between IT, biomedical, and facility teams
FSPTech implemented a centralized ServiceNow ITSM platform with:
Incident, problem, and change management modules
Structured service catalog for IT and clinical support requests
Automated workflow routing based on request type and priority
CMDB setup for healthcare applications and infrastructure
Integration with email and internal hospital systems
Faster incident resolution through automated routing
Improved service visibility across all hospital units
Standardized service processes across multiple facilities
Reduced manual coordination between departments
Enhanced operational continuity for critical healthcare systems
